Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be replied to in maximum 60 min after the trouble ticket or email was received. If your issue calls for additional assistance from a server admin, we will forward the ticket or the email to the person in charge, in a timely manner and will leave a comment to inform you that more time will be required for reaching the optimal solution. If you order our Managed Services package, all of the server administration services included there will be completed whenever you prefer.
An Exceptional Technical Support Service
Should you need any help using our Online Control Panel or with any of the apps that we’ve preinstalled on the dedicated server for you, do not hesitate to reach our help desk support staff at any time via the ticketing system. What’s more, should you need assistance administering your dedicated server, you can order our Managed Services package, that includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive storage space, etcetera.
An Intuitive Help Area
Our Online Control Panel has been installed by default for each dedicated web hosting plan. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most help articles have video versions that show all the operations that you can carry out in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.