Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client assistance staff is educated to very quickly attend to all our cloud web hosting customers’ questions and advice demands. Through our ticketing system, it will be easy to send your inquiry and a support staff fellow member will return to you in only maximum an hour. In fact, practice proves that the average answer time frame is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our assistance service is delivered by a crew of experienced professionals that are able to reply to your request asap. You are able to speak with the technical support team by starting a help and support ticket from your Online Control Panel or by posting us an email. On working days, you may as well call us on the telephone or take advantage of the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • eWeb Host has built–in a wide–ranging know–how base into the Control Panel that will help you obtain very helpful step–by–step guidance any time. Each area of the Control Panel has its own contextual guide area featuring a variety of how–to content articles. We have also prepared video tutorials to provide you with a much better idea of the simplest way to execute any presented task.